Shipping and Returns

GENERAL:

The final shipping cost on any order will be determined at the time of shipment. Shipping estimates provided online are usually quite accurate but there are occasionally exceptions. In the event that additional charges are necessary, we will reach out to you prior to shipping to discuss any potential extra fees and available options. 

All shipments are F.O.B shipping point. Orders are shipped Monday through Friday with most in stock orders shipping the same day if the order is received before 2:00pm local warehouse time (for specified carriers). All displayed delivery times are estimates only and WMP shall not be liable for delays or lost shipments. If you require a specific delivery time please message us first so we can recommend the appropriate carrier and estimate any additional charges ahead of time for you. 

Most orders, with the exception of Drop Ship or Vendor Network items, are processed through our main facility in Casper, WY. We also have warehouse facilities in various states such as Wisconsin, Kentucky, and Michigan to ensure quick delivery times for specific items. The shipping location for your order will be determined by WMP at the time of dispatch. Drop Ship and Network Partner items are usually shipped directly from the supplier/manufacturer to your address, unless they require additional handling such as assembly, modification, or programming. Due to our multiple warehouses and partner locations, all returns must be accompanied by an RMA to determine the appropriate return facility.

DELIVERY & SHIPPING:

WMP ships prepaid and invoices you for the charge. All orders paid utilizing a credit card or Net30 Terms are shipped complete. This means we will hold the order until all items are ready to ship. If customer requests partial shipment, additional shipping cost may be incurred by customer. Shipments are normally made via UPS*, USPS, FedEx, or LTL Freight. If weight or size is excessive, a common carrier will be used. Unless specified, we will use our best judgment when choosing the carrier and routing. All shipments will be sent F.O.B. shipping point. Orders are shipped Monday through Friday with the exception of the days on which holidays are observed. 

*UPS SPECIAL NOTES:

Some large, heavy, or bulky items may ship at an additional fee determined by UPS carriers. Certain areas are subject to a Remote Area Surcharge Fee, also determined by UPS. UPS next day air, UPS 2nd day air, and UPS Saturday deliveries are available upon request and for an additional fee. UPS Next Day, 2nd Day, or 3rd Day Ground, should be delivered by 10:30 AM, 12:00 Noon, or the end of the next business day, depending on location and if order is placed before cut off time of 2:00PM local warehouse time. Delivery to remote locations, may require additional time. Delivery times are estimates only and not guaranteed.

DAMAGED SHIPMENTS:

For UPS shipments, notify UPS immediately. (1-800-Pick UPS) Keep original packaging and contents for inspection. For truck line shipments (Freight/LTL), have the carrier note the shortage or damage on the delivery receipt. Without the proper notation, you accept the shipment at your own risk. We have no recourse with the carrier if you fail to document the damage.

EXPEDITED SHIPPING OPTIONS:

Please request UPS, UPS Air; Next Day, 2nd or 3rd Day, FedEx, or Freight Collect at checkout. We will promptly contact you if we need more information or if there are additional fees related to processing your order.

See also Standard Conditions of Sale

RETURNED GOODS:

All returns are subject to a 20% restocking fee. 

Should you wish to return merchandise, please email us from within your customer portal or directly on the order page message board for our approval before returning any items. All acceptable returns will be issued a Return Merchandise Authorization (RMA) number. Customer is responsible for any return shipping fees unless specified otherwise. If your return is a warranty claim WMP will provide you with the appropriate postage labels at no charge.

Specially manufactured, aka “Custom” items are non-returnable. In rare instances certain long lead, non-stock items are subject to a 50% restocking fee, i.e.; imported non-returnable items or items designated "Non-returnable" by the manufacturer etc. Items with this designation will be marked as such on your quotation or order and serve as notice.

See also Standard Conditions of Sale

…excerpt from Standard Conditions of Sale

3. Cancellations, Refunds And Returns      

3.1 In the event of a buyer canceling an order after seven working days, they will indemnify the Company fully against all expenses incurred up to the time of such cancellation.

3.2 The website operates a fair policy of accepting returns provided the goods and their packaging are received back by us within 30 days in accordance with the following guidelines:

Please advise us by email to info @ woodmachineryparts.com or message us from within your customer portal on the delivery details page within 7 days of delivery (for guest orders only) that you wish to make a return and quote your order number. All members of Woodmachineryparts.com automatically have their return times extended to 30 days! Be sure to create your free account to enjoy this benefit!

An RMA/RGA (Return Merchandise Authorization or Return Goods Authorization) form will be issued. You may start a return by clicking the "RETURN" button on your delivery order page. A RMA slip may automatically be generated depending on which location your order originated from. Otherwise, we will send you details of your return number and the correct address to use.

Ensure the packaging and goods are returned to us in "as new" condition. Damaged or used goods cannot be refunded.

When the goods are received your credit card will be credited with the cost of the item returned, minus a 20% restocking charge.

Should you choose to exchange your item, you will not be reimbursed for the original shipping costs. You may also be charged shipping for the replacement item. Exceptions would be if it is determined the Company was at fault or if items qualify as "Warranty"

Goods described as available by special order only may not be returnable or may be subject to a restocking fee. (See other terms for more details)

EXCEPTIONS:

There are no exceptions to our return policies!

WMP will, at its discretion, waive or lower such fees if we deem there was an error on our part when processing your order. Example: Wrong parts were sent. 

See also all Standard Conditions of Sale and ​​​Shipping & Returns