QUICK FAQ

Our ordering process is designed to be quick and easy. Once you place your order online, you will receive an immediate order confirmation page with your unique order number.

After placing your order, you will be sent the following emails:

• Order Acknowledgement: This email will be sent immediately to confirm receipt of your order and its processing status.
• Invoice or Order Confirmation: Within 0-24 hours, you will receive an email with payment details, any paid invoice copies, and potentially shipping origin and estimated ship date.
• Tracking Email: If available, you will receive an email with a tracking link for your order. For items with longer lead times, an expected delivery date will be provided instead. Tracking updates will be sent later.
• Additional Updates: You may also receive occasional emails to update you on the progress of your order, especially for imported or long lead items.
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Use our chat feature or the "Contact Us" link and we will email you a quote for the items you are interested in. The quote will contain a link that will allow you complete the checkout process online if you so choose. We strive to respond to all inquiries within 24hrs, most responses are within 1-4 hrs.   

You may start a return by clicking the "RETURN" button on your delivery order page. A RMA slip may automatically be generated depending on which location your order originated from. Otherwise, we will send you details of your return number and the correct address to use.

Ensure the packaging and goods are returned to us in "as new" condition. Damaged or used goods cannot be refunded.

When the goods are received your credit card will be credited with the cost of the item returned, minus a 20% restocking charge.

Should you choose to exchange your item, you will not be reimbursed for the original shipping costs. You may also be charged shipping for the replacement item. Exceptions would be if it is determined the Company was at fault or if items qualify as "Warranty"

Goods described as available by special order only may not be returnable or may be subject to a restocking fee. (See other terms for more details)

Please refer to our Shipping & Returns along with our Standard Conditions of Sale for more detailed information. You can also contact Customer Service in the following order:

1. Through your Sales Order portal page where you can message us directly on the the Sales Order message board. These are monitored and responded to regularly and typically result in the fastest resolution. Messaging from within the portal cuts down on the time required for agents to determine which order you are referring to, the time a representative may need to get up to speed on your account, etc.; because the message will be posted right along with any other order updates for that particular order.
   
2. Via our online Chat. A representative will reach out directly to the appropriate department and personnel responsible for your order. You can usually expect a call or message within 1-4hrs.

Our online ordering system is designed to start processing your order promptly upon receipt, especially during regular business hours. If you need to make any changes, please submit a cancellation request through your customer portal. While we will make every effort to accommodate your request, we cannot guarantee changes can be made. Please note that cancellation fees may be incurred depending on the products ordered and any contractual agreements with our suppliers or manufacturers.

Absolutely! All members are eligible for a discount. Upon establishing an account at WMP and becoming a member, you will promptly observe your member discount eligibility displayed alongside the retail price. Additionally, we offer competitive Reseller and B2B discounts with approval. For comprehensive details and eligibility criteria, please visit our B2B page or contact us via chat or email.

Yes. Please refer to our payment section for more details.

Sure thing! B2B clients will have their discounted or bulk discount price automatically shown upon logging in. If you're contemplating a purchase that surpasses the current bulk discount quantity, you can request a quote for potential additional savings. This can be done from the product page, through our online chat, or by messaging us via your portal dashboard. We aim to respond to quotes within a few hours in most instances.

Products from expired, cancelled, or processed quotes are still available for purchase, but the pricing will be updated to current rates. Discontinued items are not eligible for purchase.

If the prices of items in your quoted order have gone down, the price of your order will reflect the new, lower price.

If the prices of the items in your quoted order have risen, we will maintain the initially quoted price provided that the quote is still valid, not canceled, or fulfilled, and the product remains available for purchase.

Making changes to a received quotation is simple, just send a message through that Sales Order Quotation message board. Let us know what you would like updated and we will respond promptly with a new quotation.

Quotes and Sales Orders are automatically emailed to the email address on file for that contact once they've been created by a member of our customer service team. To purchase a quoted order, please use the "Accept & Pay" link provided within the quotation or contact customer service team directly by sending a message on the Sales Order message board. All Sales Orders and Quotations also include a PDF copy attached for downloading and viewing later.

NOTE: It may be necessary to add WMP to your list of contacts so you are sure to receive our emails with attachments. Some firewall rules will filter these to your spam folder especially if this is your first time ordering from us. Check your spam or junk email folder, click on our email and mark as "Not Spam" to continue receiving future emails and updates from WMP.

To view your past orders and quotations please refer to your "Sales Orders" section of your account portal dashboard.

Please refer to our

Terms 

for more detailed information.

...stay tuned. 📺

WMP uses a growing network of suppliers with warehouses that are strategically located across the United States. The shipping location of each order will depend on the product ordered and stock availability. We will ship the product from the nearest location to you so that your order is delivered to you as quick as possible.

Orders will either originate from one of our warehouses in Casper WY, one of our local network partner warehouses throughout the U.S., or be drop-shipped directly from the manufacturer depending on product availability. We, and our network partners maintain several warehouses nationwide and most items will ship the same day or within 24-48hrs hours. Some import parts may have extended lead times and these will be noted in the listing.  (Typically located right up near the price)

Estimated standard delivery days from WMP warehouses.

Please note that not all orders originate from our warehouses and delivery times may vary according to vendor or distributor lead times. 

Please refer to the estimated lead times under the product descriptions.

WMP dispatches many items within 1 business day from when the order is placed. However, certain items may take longer to process. Look for the shipping information located on the product page to see when a specific item is expected to ship. The lead time is generally displayed right under the product title nearest the top of the item product page.

In-stock items usually ship within 24-48hrs hours after an order is placed. If your item cannot be shipped within a 2-week time frame, we will let you know via email or phone. If an item denotes an extended lead time in the description, then no email is sent as the lead time was already conveyed. Regular updates are posted to your account portal when any new information becomes available.

Note: Refer to the "Shipping Details" Tab on each product page for more details.

If an order has an extended lead time that exceeds two weeks, the listing will display the lead time. If after confirming with our supplier an order is going to exceed the displayed lead time we will then notify you via email requesting guidance on how to proceed. Simply click on the button contained within the email to cancel or approve your order. We will need your approval within 48 hours to keep the order active. To manage lead times, we suggest using expedited shipping so once we receive the item from our distributor any extended shipping time is negated.

If a product is currently in stock, it will typically be shipped within 24 hours of placing your order. Should you have a specific deadline to meet, please contact us via chat or email to confirm availability prior to making your purchase. For more shipping details, refer to the "Shipping" information tab on the product listing.

While the majority of shipments are dispatched within the specified time-frame on the product page, in cases where we do not receive shipment confirmation from our supplier within 2 days of the initial expected ship date, we will collaborate with the supplier to update the shipping details or cancel the order. If an order remains unshipped 7 days past the original expected ship date without a revised estimate, the order will be canceled. For any concerns, please contact our customer service team.

For fast and efficient service please contact Customer Service in the following order:

1. Through your Sales Order portal page where you can message us directly on the the Sales Order message board. These are monitored and responded to regularly and typically result in the fastest resolution. Messaging from within the portal cuts down on the time required for agents to determine which order you are referring to, the time a representative may need to get up to speed on your account, etc. because the message will be posted right along with any other order updates for that particular order.
   
2. Via our online Chat. A representative will reach out directly to the appropriate department and personnel responsible for your order. You can usually expect a call or message within 1-4hrs.

Please refer to our

​Shipping & Returns 

along with our

Standard Conditions of Sale 

for more detailed information. You can also contact Customer Service in the following order:

1. Through your Sales Order portal page where you can message us directly on the the Sales Order message board. These are monitored and responded to regularly and typically result in the fastest resolution. Messaging from within the portal cuts down on the time required for agents to determine which order you are referring to, the time a representative may need to get up to speed on your account, etc. The message will be posted right along with any other order updates for that particular order so as to keep everyone informed.
   
2. Via our online Chat. A representative will reach out directly to the appropriate department and personnel responsible for your order. You can usually expect a call or message within 1-4hrs.

Please refer to our

Terms 

for more detailed information. 

...stay tuned. 📺

PAYMENT TERMS & FEES:

Payments are immediately due unless expressly stated differently on the invoice or quotation. Most major credit cards are accepted and all payments are processed through our secured partners gateway with “Stripe” and/or “PayPal” via secure portal. Other payment methods such as ACH, Company check are also acceptable and can be selected at checkout. 

CREDIT TERMS:

Return customers are encouraged to complete a credit application. Upon approved credit, terms will be 2%-10 days net 30 days. A 2% discount will be allowed on invoices paid within ten days of invoice date. Discounts are not allowed on labor, tax, service, or shipping charges. Sales tax will be charged where applicable.

PAY BY PURCHASE ORDER:

Established accounts can choose to pay by purchase order by selecting the option at checkout if your account has been approved for terms. For immediate payment accounts you may still enter a purchase order number for your reference at checkout. (Payment will still be due at checkout for non credit term accounts.)

PRICING & QUOTATIONS:

Unless otherwise noted, all prices are subject to change without notice. All quotations are limited to thirty (30) days unless stated to the contrary. Prices do not include any present or future sales, use, excise, value-added, import fees or duties, or similar taxes, which, where applicable, shall be paid by the customer. WMP is not responsible for typographical errors.

See also

Standard Conditions of Sale 

Established accounts with approved terms can opt for payment by purchase order during checkout. You will need to upload a copy of your purchase order and provide a digital signature at checkout instead of a traditional payment method.

NOTE: Your account must undergo approval for purchase order transactions before you can proceed with ordering. Approval times may vary from 1-3 days depending on response time. While waiting for approval, you can still make purchases using other payment methods.

See also

Standard Conditions of Sale 

Yes. Wood Machinery Parts offers approved customers NET 30 terms.

How do I sign up for Net 30 payment terms?

For WMP Business 2 Business Account (B2B) and approved customer accounts, there is an option to request Net 30 terms. This feature allows you to make payments using a PO number or reference during checkout, giving you a 30-day payment window. There are no annual fees and 0% interest applied.

To apply for Net 30 terms, the following information must be provided:

Your company’s mailing address

Your Accounts Payable contact name, address, and phone number

An email address where your invoices will be sent.

* We will add the AP contact to your account and send an invite so they will have portal access under your company account where they can also view and/or pay any outstanding invoices.

NOTE: Your account must undergo approval for purchase order transactions or NET 30 terms before you can proceed with ordering. Approval times may vary from 1-3 days depending on response time. While waiting for approval, you can still make purchases using other payment methods and you may also reference any PO or Job for your records during checkout.

See also

Standard Conditions of Sale 

Yes. WMP uses STRIPE, a secure online payment processor, for invoice payments. Please visit our Payment Processing User Guide to view instructions and frequently asked questions for paying an invoice. This information ca also be found under your "My Account" portal dashboard.

If you have any difficulties or further questions about paying an invoice, please contact our customer service team from within the Invoice message board or by opening a ticket. You may also utilize the sites chat feature for assistance.

See also

Standard Conditions of Sale 

At WMP, we offer a variety of products including New, Refurbished, and Used But Tested items. While most of our inventory consists of "New" items, we also clearly indicate if an item is "Refurbished" or "Used But Tested" in the product description. Rest assured, all items come with a warranty regardless of their condition, so you can shop with confidence.

WARRANTY:

We stand behind the quality of our products, ensuring they are free from defects in materials and craftsmanship. Our warranty aligns with the manufacturer's original specifications. While certain items may come with extended warranty periods, our standard warranty minimum is for 1 year from the date of purchase. Please consult the individual product listing for specific product warranty information. No other warranties, whether express or implied, are provided. Proof of purchase must be presented.

See also section 10 of Standard Conditions of Sale 

Please refer to our

Terms & Standard Conditions of Sale

for more detailed information.

Please refer to our

Terms 

for more detailed information.

While it's not necessary to have an account to buy from woodmachineryparts.com, we recommend registering for a free account to access additional savings and features.

Joining is quick and easy – all you need is your email address and a strong password. For additional security be sure to activate 2FA on your account. Don't forget to include your company name and Tax ID for business accounts. Once you've created a business account, you can apply for Net 30 terms.

Absolutely! You have the option to add multiple billing and delivery addresses directly from your account dashboard.

If you forget your password please use the "Rest Password" link on the logon page.

You can access you past orders and quotations by logging on to your account portal and clicking the tab for orders history under your "My Account" page.

OUR SITE

Woodmachineryparts.com (WMP) is a technology-focused company. Our website is designed to streamline your shopping experience. We understand the importance of time and have implemented automated features to make the purchasing process quick and reliable. You can place orders with confidence at any time, from any device, knowing that they will be promptly processed.

PROCESSES

Quotes, sales orders, and invoices are processed automatically with predetermined triggers that respond to user actions during the ordering process. Once an order is shipped, automation takes over again. You will receive automated emails informing you that your items have been shipped, along with tracking information to easily track their delivery progress.

STATUS UPDATES

To ensure you are well-informed at every step, you may receive regular communication messages and email updates throughout the process. If you feel these notifications are too frequent, you have the option to unsubscribe from order status updates for a particular order by unfollowing the message board. This feature will be reactivated for future orders, requiring you to unfollow new orders if you wish to opt out. While this may be a slight inconvenience, the transparency it offers is valued by most users.

SERVICE & QUESTIONS

If you have an inquiry that is not addressed in our knowledgebase or help pages, please initiate a chat or message us directly from your portal for a prompt response. In the unlikely event that we are unable to resolve your question immediately, a ticket will be generated and automatically assigned to a customer service representative who will contact you directly. We are dedicated to responding to tickets within the hour during standard business hours. Your satisfaction is our utmost priority, and we are committed to providing you with an exceptional experience.

CHANGES TO YOUR ACCOUNT

Need to make a return? Change or add a delivery address? Update a payment method? No problem! Just click the corresponding link displayed on your "My Account" portal dashboard. 

FEEDBACK

We have put a lot of thought into making our site efficient and user-friendly. Your feedback is valuable to us, so please don't hesitate to share your thoughts or suggestions with us. We are committed to enhancing your shopping experience.

WARRANTY:

We stand behind the quality of our products, ensuring they are free from defects in materials and craftsmanship. Our warranty aligns with the manufacturer's original specifications. While certain items may come with extended warranty periods, our standard warranty lasts for 1 year from the date of purchase. Please consult the individual product listing for specific warranty information. No other warranties, whether express or implied, are provided. Proof of purchase must be presented.

See also section 10 of Standard Conditions of Sale 

Please refer to our

Terms & Standard Conditions

for more detailed information.

As a tech-oriented company, we advise utilizing the array of tools at your disposal. Please refer to our FAQ and Terms pages to see if your query has already been answered. If you can't find a solution and still need help, feel free to contact us! To receive timely assistance, we kindly ask you to follow the structure outlined below, and we will strive to address your questions and resolve any issues promptly.

1. If your question pertains to an existing or past order please message us through the message board located on that particular sales order first. This will help maintain a consistent flow of information related to that sales order.
2. If this is a new question please utilize the chat feature on our site or message us through your portal dashboard for quickest responses.
3. Use the contact us form to request additional information or for general inquiries.
4. Contact customer support at 800-945-4078 during normal business hours. Use the chat feature for after hours messages.