Policies Outline

Below is a summary of the most common policy questions. This outline is for quick reference only to our most common policy questions. For full payment policies, site policies, or other policy details; please review our full terms for further details and conditions. You may also contact us with any questions.

Our Warranty Policy

Our products are backed by a warranty that safeguards against any workmanship, material, or performance deficiencies, provided that the product has not been subjected to improper application, misuse, or damage caused by third-party actions.

Privacy Policy

Rest assured that we take your privacy seriously. Your personal information, including your name, email, and address, will never be sold, loaned, rented, traded, or given away. See our full Privacy Policy here.

Cookie Policies

Rest assured that we take your privacy seriously. Your personal information, including your name, email, and address, will never be sold, loaned, rented, traded, or given away. See our full Cookies Policy here.

Shipping Procedures

DELIVERY & SHIPPING:

WMP USA ships prepaid and invoices you for the charge. Shipments are normally made via UPS*, USPS, FedEx, or LTL Freight. If weight or size is excessive, a common carrier will be used. Unless specified, we will use our best judgment when choosing the carrier and routing. All shipments will be sent F.O.B. shipping point.

*UPS SPECIAL NOTES:

Some large, heavy, or bulky items may ship at an additional fee determined by UPS carriers. Certain areas are subject to a Remote Area Surcharge Fee, also determined by UPS. UPS next day air, UPS 2nd day air, and UPS Saturday deliveries are available upon request and for an additional fee.




DAMAGED SHIPMENTS:

For UPS shipments, notify UPS immediately. (1-800-Pick UPS) Keep original packaging and contents for inspection. For truck line shipments (Freight/LTL), have the carrier note the shortage or damage on the delivery receipt. Without the proper notation, you accept the shipment at your own risk. We have no recourse with the carrier if you fail to document the damage.

 

EXPEDITED SHIPPING OPTIONS:

Please request UPS, UPS Air; Next Day, 2nd or 3rd Day, FedEx, or Freight Collect at checkout. We will promptly contact you if we need more information or if there are additional fees related to processing your order.

 See also Standard Conditions of Sale and Shipping & Returns




RETURNED GOODS:

All returns are subject to a 20% restocking fee. 

Should you wish to return merchandise, please email us from within your customer portal or directly on the order page message board for our approval before returning any items. All acceptable returns will be issued a Return Merchandise Authorization (RMA) number. Customer is responsible for any return shipping fees unless specified otherwise.

Specially manufactured, aka “Custom” items are non-returnable. In rare instances certain long lead, non-stock items are subject to a 50% restocking fee, i.e.; imported non-returnable items or items designated "Non-returnable" by the manufacturer etc. Items with this designation will be marked as such on your quotation or order and serve as notice.




EXCEPTIONS:

There are no exceptions to our return policies!

WMP will, at its discretion, waive or lower such fees if we deem there was an error on our part when processing your order. Example: Wrong parts were sent. 

See also Standard Conditions of Sal​e and Shipping & Returns




We acknowledge that errors can occur and sometimes things may not go as expected. We are open to making exceptions to the rules outlined above whenever feasible without incurring extra costs for our company. Our customer relationships are of utmost importance to us! Without you, there is no "us"!

If you have any questions about the WMP's Policies or any of our products and services please contact us.